Login Troubleshooting Guide
This guide is provided as a means to troubleshoot possible reasons you can not connect to resources at the ARL DSRC. Please follow the flow below and determine the best source for a resolution to your issue. A graphical flow chart is also available.
| 1. Are you certain you have a valid account? |  |
Go to Question 3. |
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| 2. Did you receive an email notification that your account has been created? |  |
Please review the Instructions for Obtaining a Computer Account. |
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| 3. Can you get a Kerberos Ticket | |
Go to Question 7. |
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| 4. Are you using the correct syntax? | |
Please review our documentation on How to Logon. |
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| 5. Is your password correct? | |
Contact the CCAC. |
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| 6. Is your passcode correct? | |
Contact the CCAC. |
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| 7. Is the System Operational? | |
On Tuesdays from 0600-1000 EST, the systems may be under preventative maintenance. Outside this window, please contact the CCAC. |
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| 8. Can you login to another machine at ARL? | |
Go to Question 10. |
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| 9. Is your firewall configured properly? | |
Please review our documentation on How to configure a firewall to access the ARL DSRC. |
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| 10. Can another remote user login to the system? | |
Contact your S/AAA or PI to confirm an account was requested for you on this system and that the project has access to this system. If the project and your account should exist, please contact the CCAC. |
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| 11. Does a Clock Skew error exist? | |
Please review our documentation on How to correct a clock skew problem. |
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| Contact the CCAC. | ||