|When to Contact the HPC Help Desk||Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.|
|Hours of Operation||8:00 a.m. - 11:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).|
|Phone Number||1-877-222-2039 or (937) 255-0679|
|Fax Number||(937) 656-9538|
|After Hours||Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.|
|Mailing Address||DoD HPCMP HPC Help Desk
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Active users may submit tickets from the
HPC Help Desk ticket system.
Inactive users may submit tickets from the Inactive User Help Ticket.
|When to Contact ARL||Users should contact ARL when assistance is needed for support services not provided by the HPC Help Desk|
|Hours of Operation||8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).|
|Phone Number||1-800-ARL-1552 (1-800-275-1552) or (410) 278-1700|
|Fax Number||(410) 278-5075|
|After Hours||Calls, e-mails and tickets received by Customer Service after normal hours of operations will be addressed the following work day.|
|Mailing Address||U.S. Army Research Laboratory
120 Aberdeen Blvd.,
Aberdeen Proving Ground, MD 21005
Users may submit tickets from the
ARL Customer Support Request Page.