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Contacting the Consolidated Customer Assistance Center (CCAC)
When to Contact CCAC Users should contact CCAC when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation 8:00 a.m. - 11:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
CCAC Home Page http://centers.hpc.mil/
Phone Number 1-877-CCAC-039 (1-877-222-2039) or (937) 255-0679
Fax Number (937) 656-9538
Help E-mail help@ccac.hpc.mil
Accounts E-mail accounts@ccac.hpc.mil
After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address DoD HPCMP Consolidated Customer Assistance Center (CCAC)
AFRL/RCM
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests Active users may submit tickets from the CCAC User Portal.
Inactive users may submit tickets from the Inactive User Help Ticket.
Contacting the ARL DSRC
When to Contact ARL Users should contact ARL when assistance is needed for support services not provided by CCAC
Hours of Operation 8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
Phone Number 1-800-ARL-1552 (1-800-275-1552) or (410) 278-1700
Fax Number (410) 278-5075
Help E-mail dsrchelp@arl.army.mil
After Hours Calls, e-mails and tickets received by Customer Service after normal hours of operations will be addressed the following work day.
Mailing Address U.S. Army Research Laboratory
ATTN: AMSRD-ARL-CI-HM
120 Aberdeen Blvd.,
Aberdeen Proving Ground, MD 21005
Ticket Requests Users may submit tickets from the ARL Customer Support Request Page.