Contact Us
When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
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Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
Phone Number | 1-877-222-2039 or (937) 255-0679 |
Help E-mail | help@helpdesk.hpc.mil |
Accounts E-mail | accounts@helpdesk.hpc.mil |
After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
Ticket Requests |
Active users may submit tickets from the
HPC Help Desk ticket system. Inactive users may submit tickets from the Inactive User Help Ticket. |
When to Contact ARL | Users should contact ARL when assistance is needed for support services not provided by the HPC Help Desk |
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Hours of Operation | 8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
Phone Number | 1-800-ARL-1552 (1-800-275-1552) or (410) 278-1700 |
Fax Number | (410) 278-5075 |
Help E-mail | dsrchelp@arl.army.mil |
After Hours | Calls, e-mails and tickets received by Customer Service after normal hours of operations will be addressed the following work day. |
Mailing Address | U.S. Army Research Laboratory ATTN: FCDD-RLC-S 6791 Aberdeen Blvd., Aberdeen Proving Ground, MD 21005 |
Ticket Requests |
Users may submit tickets from the
ARL Customer Support Request Page. |
Data Transfer Requests | Download the Data Transfer Request form here. Instructions for submitting are on the forms. |
Outreach | The ARL DSRC Outreach team can be reached by emailing outreach@arl.hpc.mil |